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Term and Conditions of HonestSupplier
1. Orders and Specifications
1.1 The Buyer may purchase Goods by placing and completing the order form on the Platform and shall be responsible for ensuring the accuracy of the order. All orders shall be subject to Seller’s acceptance in their sole discretion and each order accepted by the Seller shall constitute a separate Contract and shall be deemed to be irrevocable and unconditional upon transmission through the Platform. HonestSupplier shall be entitled (but not obliged) to process such orders without further consent from the Buyer. Nevertheless, you may request to cancel or amend the order which HonestSupplier shall endeavor (but not obliged) to give effect to on a commercially reasonable effort basis.
1.2 Order acceptance and completion of the contract between the Buyer and Seller will only be completed upon HonestSupplier issuing a confirmation of dispatch of the Goods to the Buyer. For the avoidance of doubt, HonestSupplier shall be entitled to refuse or cancel any order without giving any reasons for the same to the Buyer prior to the issue of the confirmation of dispatch. HonestSupplier shall furthermore be entitled to require the Buyer to furnish HonestSupplier with contact and other verification information, including but not limited to address, contact numbers prior to issuing a confirmation of dispatch.
1.3 No concluded Contract may be modified or cancelled by the Buyer except with prior written consent from HonestSupplier and on terms that the Buyer shall indemnify HonestSupplier in full against all loss (including loss of profit), costs (including the cost of all labor and materials used), damages, charges and expenses incurred by HonestSupplier as a result of the modification or cancellation, as the case may be.
2.1 The price of the Goods shall be the price stated on the Platform at the time which the Buyer places and completes the order form on the Platform. The price includes any applicable sales and services tax, value-added tax or similar tax which the Buyer shall be liable to pay to HonestSupplier in addition to the price, but it excludes the delivery charges.
2.2 In the event that a Goods has been mispriced on the Platform, the Seller reserves the right to terminate the Contract, in which HonestSupplier shall, on behalf of Seller (where Seller is a Third Party Vendor), notify the Buyer of such cancellation by giving three days’ notice. The Seller shall have such right to terminate the Contract notwithstanding that the Goods have been dispatched or are in transit or that payment has been charged to Buyer.
3. Terms of Payment
3.1 The Buyer shall be entitled to make payment for the Goods using the various payment methods made available on the Platform. When Buyer places an order on the Platform, actual payment shall be only charged upon Seller’s acceptance of the Buyer’s order and the formation of a Contract. All payments shall be made to HonestSupplier, either accepting payment in its own right or as Seller’s agent (where Seller is a Third Party Vendor). The buyer acknowledges that HonestSupplier is entitled to collect payments from Buyer on behalf of Third Party Vendors.
3.2 The terms and conditions applicable to each type of payment, as prescribed by HonestSupplier on the Platform, shall be applicable to the Contract. The payment methods may also be subject to the following terms:
3.2.1 Credit CardA credit card payment option is available for all Buyers. HonestSupplier accepts all Visa and MasterCards credit cards and is 3D Secure enabled (verified by Visa and secured by MasterCard). All credit card information of Buyers is protected by industry-leading encryption standards.Please take note that additional charges may be incurred if the Buyer is using a non-Malaysian issued card due to foreign exchange rates.
3.2.2 Debit CardsHonestSupplier accepts all Malaysian Visa and MasterCard debit cards, subject to bank availability. All debit card numbers shall be protected by industry-leading encryption standards.
3.2.3 Online BankingBy choosing this payment method, the Buyer shall transfer the amount of the total purchase price for the Goods purchased by Buyer to a HonestSupplier account (including any applicable taxes, fees, and shipping costs). The transaction must be payable in Ringgit Malaysia. HonestSupplier, in its sole discretion, may refuse this payment option service to anyone or any user without notice for any reason at any time.
3.2.4 Installment Payments via Credit Card
i. Only Buyers making payment for Goods by means of a credit card issued by Maybank or any other installment payment partner banks which we may inform from time to time shall be entitled to participate in the six (6) months and twelve (12) months installment payment plan, as provided below (“Entitled Buyer(s)”).
ii. Entitled Buyers making minimum purchases of RM500 shall be entitled to apply to make payment for the Goods by means of the six (6) months Easy Pay Installment Scheme whereas Entitled Buyers making minimum purchases of RM1,000 shall be entitled to apply to make payment for the Goods by means of the twelve (12) months Easy Pay Installment Scheme, subject to a maximum purchase value of RM50,000.
iii. For purposes of this sub-Clause, the installment payment plan set out in sub-Clauses 5.2.4 (i) and (ii) above shall collectively be referred to as “Credit Card Installments”.
iv. When the Entitled Buyer purchases Goods and makes a payment for the same via Credit Card Installments, the transaction shall be handled by DCR. Each Entitled Buyer would receive a call from DCR for verification and approval. An Entitled Buyer shall only be entitled to purchase Goods via Credit Card Installments upon verification and approval by DCR.
v. While an approval for a Credit Card Installments transaction is subject to the Entitled Buyer’s available balance and credit availability on his/her credit card account, DCR also shall retain absolute discretion in granting its approval to any credit card transaction.
vi. When entering into a credit card transaction for the purchase of Goods via Credit Card Installments, DCR’s name shall be shown as the selling merchant in the Entitled Buyer’s credit card statement.
vii. When an Entitled Buyer makes an application to HonestSupplier for the payment of Goods via Credit Card Installments and upon approval of the application by DCR, as provided above, the Buyer’s bank will debit the Entitled Buyer’s credit card account with the installment payable monthly, for the duration stipulated. The Entitled Buyer’s available credit limit will be provisionally reduced by earmarking an amount, equivalent to the amount of the total purchase price for the relevant Goods, which will not be available to Entitled Buyer for the duration of the installment payments. However, the credit limit will progressively restore on a monthly basis as repayment of each installment amount is made monthly.
viii. Each Credit Card Installments may be charged a processing fee prescribed by the relevant installment payment partner banks. This fee shall not be refundable, even if the purchase transaction is terminated, regardless of the reason of termination.
ix. If the Entitled Buyer decides to cancel his/her orders twenty-four (24) hours after the relevant order has been confirmed and prior to shipment, HonestSupplier shall be entitled to impose a minimum of 15% of the total amount of the purchase price of the relevant Goods and the processing fee as administrative fees, in addition to the transaction fees charged by the relevant installment payment partner banks. The balance after deduction of the administrative fees and the transaction fees will be refunded to the Entitled Buyer.
x. In the event of cancellation of the Entitled Buyer’s credit card account, any unpaid portion of the purchase price of the relevant purchased Goods shall become immediately due and payable. Insofar as is possible, this outstanding sum shall be debited to the Entitled Buyer’s credit card without further reference payable by the Entitled Buyer.
xi. When the Entitled Buyer chooses to make payment for the purchase of Goods via Credit Card Installments, HonetSupplier 14-days Return Policy will no longer be applicable and the Entitled Buyer will no longer be allowed to return any items unless it is damaged to which the item shall be replaced or refunded for the amount paid. Such a replacement or refund will not affect or interrupt the Credit Card Installments. No returns for “change of mind” reason will be valid for Entitled Buyers that choose to make payment for the Goods via Credit Card Installments.
3.2.5 Cash on DeliveryCash on Delivery (pay cash upon delivery) is available within the region of Klang Valley, Penang and Johor Bahru with a fee as may be prescribed by HonestSupplier for each order. HonestSupplier reserves the right to schedule the delivery time. The Goods will only be handed over to the Buyer upon full payment in cash by the Buyer.
3.3 Buyer may not claim against Seller or any of its agents (which may include HonestSupplier), for any failure, disruption or error in connection with the Buyer’s chosen payment method. HonestSupplier reserves the right at any time to modify or discontinue, temporarily or permanently, any payment method without notice to the Buyer or giving any reason.
3.4 If the Buyer fails to make any payment pursuant to the terms and conditions of the payment method elected or payment is canceled for any reason whatsoever, then without prejudice to any other right or remedy available to Seller, Seller shall be entitled to:
3.4.1 cancel the Contract or suspend deliveries of the Goods until payment is made in full; and/or
3.4.2 charge the Buyer interest on the amount unpaid at the rate of one percent (1.0%) per month until payment in full is made (a part of a month being treated as a full month for the purposes of calculating interest).
3.5 All refunds shall be made via the HonestSupplier virtual payment account (“HonestSupplier Payment Account”). HonestSupplier offers no guarantee of any nature for the timeliness of the refunds reaching the HonestSupplier Payment Account. The processing of payment may take time and it is subject to the payment provider internal processing timeline. All costs associated with the refund process imposed by the processing bank and/or payment provider shall be borne by HonestSupplier. All refunds are conditional upon HonestSupplier acceptance of a valid return of the Goods. HonestSupplier reserve the right to modify the mechanism of processing refunds at any time without notice.
3.6 All payments for the purchased Goods must be made to HonestSupplier using the payment methods made available on the Platform only. HonestSupplier shall not be held responsible for any losses which may arise from payments made directly to Third-Party Vendors or through payment methods apart from the available payment methods on the Platform.
4.1 Delivery of the Goods shall be made to the address specified by the Buyer in its order.
4.2 HonestSupplier has the right at any time to sub-contract all or any of its obligations for the sale/delivery of the Goods to any other party as it may from time to time decide without giving notice of the same to the Buyer.
4.3 Any dates quoted for delivery of the Goods are approximate only and delays may occur. The time for delivery/performance shall not be of the essence, and HonestSupplier shall not be liable for any delay in delivery or performance howsoever caused.
4.4 If Seller has failed to deliver the Goods in accordance with the Contract or within a reasonable time, the Buyer shall, by serving a written notice to HonestSupplier, be entitled to demand performance within a specified time thereafter and such specified time shall be no less than 14 days. If HonestSupplier fails to do so within the specified time, the Buyer shall be entitled to terminate the Contract and claim a refund in respect of the undelivered Goods.
4.5 Where the Goods have been delivered to the Buyer even after such refunds have been claimed by the Buyer pursuant to Clause 6.4 above, Buyer shall immediately notify HonestSupplier of the delivery. The property in the Goods shall not pass to the Buyer and Buyer shall hold the Goods as HonestSupplier fiduciary agent and bailee and shall keep the Goods separate from those of the Buyer. HonestSupplier shall be entitled at any time to demand the Buyer to deliver up the Goods to HonestSupplier and in the event of non-compliance HonestSupplier reserves its right to take legal action against the Buyer for the delivery of the Goods and also reserves its right to seek damages and all other costs including but not limited to legal fees against the Buyer.
4.6 If the Buyer fails to take delivery of the Goods (otherwise than by reason of any cause beyond the Buyer’s reasonable control or by reason of Seller’s fault) then without prejudice to any other right or remedy available to HonestSupplier, HonestSupplier may:
4.6.1 sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract provided the price has been paid in cleared funds in full or charge the Buyer for any shortfall below the price under the Contract; or
4.6.2 terminate the Contract and claim damages.
5. Delivery of Goods
5.1 Delivery of the Goods shall be made to the address specified by the Buyer in its order.
5.2 HonestSupplier has the right at any time to sub-contract all or any of its obligations for the sale/delivery of the Goods to any other party as it may from time to time decide without giving notice of the same to the Buyer.
5.3 Any dates quoted for delivery of the Goods are approximate only and delays may occur. The time for delivery/performance shall not be of the essence, and HonestSupplier shall not be liable for any delay in delivery or performance howsoever caused.
5.4 If Seller has failed to deliver the Goods in accordance with the Contract or within a reasonable time, the Buyer shall, by serving a written notice to HonestSupplier, be entitled to demand performance within a specified time thereafter and such specified time shall be no less than 14 days. If HonestSupplier fails to do so within the specified time, the Buyer shall be entitled to terminate the Contract and claim a refund in respect of the undelivered Goods.
5.5 Where the Goods have been delivered to the Buyer even after such refunds have been claimed by the Buyer pursuant to Clause 6.4 above, Buyer shall immediately notify HonestSupplier of the delivery. The property in the Goods shall not pass to the Buyer and Buyer shall hold the Goods as HonestSupplier fiduciary agent and bailee and shall keep the Goods separate from those of the Buyer. HonestSupplier shall be entitled at any time to demand the Buyer to deliver up the Goods to HonestSupplier and in the event of non-compliance HonestSupplier reserves its right to take legal action against the Buyer for the delivery of the Goods and also reserves its right to seek damages and all other costs including but not limited to legal fees against the Buyer.
5.6 If the Buyer fails to take delivery of the Goods (otherwise than by reason of any cause beyond the Buyer’s reasonable control or by reason of Seller’s fault) then without prejudice to any other right or remedy available to HonestSupplier, HonestSupplier may:
5.6.1 sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract provided the price has been paid in cleared funds in full or charge the Buyer for any shortfall below the price under the Contract; or
5.6.2 terminate the Contract and claim damages.
6. Return, Refund and Replacement of Goods
6.1 All Goods sold on the Platform is covered under the HonestSupplier 7 Days Easy Returns or 14 Days Easy Returns depending on the Goods sold (“Return Policy”). The buyer may initiate the returns process by communicating with HonestSupplier or Seller through the Platform. The logo(s) of the Return Policy for each Goods can be found on the Goods’ product page.
6.2 Buyer may, by completing the Online Return Form, apply to return the purchased Goods to HonestSupplier or Seller in exchange for a replacement or a refund. Buyer shall ensure that the purchased Goods is returned to HonestSupplier or Seller within 7 or 14 calendar days from the delivery date, depending on the applicable Return Policy. For avoidance of doubt, the countdown starts from the date the Buyer received the purchased Goods to the post stamp date on the return parcel. In case of damaged Goods, please contact HonestSupplier or Seller within 48 hours of receiving the delivery to expedite the claim process.
6.3 Buyer may only apply for return of the purchased Goods in the following circumstances:
6.2.1 The Goods delivered to Buyer is defective and/or damaged on delivery;
6.2.2 The Goods, in particular fashion items, which does not fit (not applicable for fashion items from overseas Sellers);
6.2.3 The Goods delivered to Buyer is materially different from the description provided by Seller in the listing of the Goods;
6.2.4 The Goods delivered to Buyer does not match the agreed specification (e.g. wrong size, colour, etc.) stipulated in the order;
6.2.5 Buyer has a change of mind with regard to the Goods; and
6.2.6 such other circumstances which may be prescribed by HonestSupplier on the Platform.
6.4 Not with standing Clause 7.3 above, milk formula products are returnable except for “change of mind” request. Buyer is to ensure that product is not opened, as otherwise it will not be accepted for return.
6.5 Not with standing Clause 7.3 above, return or cancellations of any perishable goods are not allowed. To ensure that Buyer is satisfied with the product Buyer received, Buyer should inspect the contents as soon as the order arrives.
6.6 The application for return of Purchased Goods may also be subject to additional terms and conditions prescribed by HonestSupplier on the Platform. Please see Help Center for further details.
6.7 Questions and complaints with regards to returns
6.7.1 If you have any questions or complaints, (i) you may either contact the Seller directly via the Platform or (ii) contact HonestSupplier using the “Contact Us” page on the Platform, as applicable.
6.7.2 In the event that Buyer is unable to resolve any dispute with Seller directly through amicable negotiations, HonestSupplier reserves the right to suggest and implement an appropriate resolution at its sole discretion.
Changes To This Agreement
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions